Lender error leads to customer incurring additional interest costs
Case Study: Lender error leads to customer incurring additional interest costs, this is how we HELPED!
Recently one of our customers incurred additional interest costs when their Lender failed to respond to a request for transferring significant cash funds from their bank account into their loan.
Our customer encountered a challenging situation where they had made a request for their Lender to debit an additional repayment from their account, and the transfer was never processed. As a result, the clients incurred additional unexpected interest charges.
Our Consultants were asked to help find a contact within the Lender to help resolve the issue and convince the Lender to rebate the additional interest costs.
Our Consultants promptly contacted the relevant department within the Bank/Lender. We made sure that the Lender diligently reviewed the situation and rectified the miscalculated interest charges, ensuring the appropriate reimbursement was made to our customer.